Genesys SDKs 8.5 Workshop for Developers

Live Online & Classroom Enterprise Training

Location: Doha – Qatar

Industry Experienced Instructor  |  Remote Labs  |  Lab Access Post Training

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Genesys SDKs 8.5 Workshop for Developers is an introduction to the main capabilities of the Platform, Workspace and Genesys Web Services/Application SDK suites. The workshop will be presented through lecture and hands-on activities using real-life examples to learn best practices for using the Genesys SDKs. Students will learn various programming approaches for integrations and application development.

Course Objectives:

After completing this course, a student will be able to:

  • Specify which Genesys SDKs are available and where they can be used
  • Develop using
    • Platform SDK for Java and .NET
    • Genesys Development Tools
    • Web application on top of the GWS/GMS/APIs
  • Demonstrate how to customise and add extensions to Workspace
    • Features
    • Configuration
    • Basic Customization
    • Advanced Customizations

    Skills Required:

      • Java or .NET development skill is recommended
      • Basic Genesys Routing and Genesys eServices knowledge is recommended
      • Familiarity with JavaScript/Web programming and RESTful web services.

Target Audience:

Genesys SDKs 8.5 Workshop is intended for experienced application developers involved in developing and/or maintaining applications for the Genesys platform.

Software Version:

This course uses Genesys version 8.5 for the majority of the components.

Course Prerequisites:

Courses Required

  • Framework 8.x Foundations (FWK-FND) and Framework 8.x Deployment (FWK-DPL) or
  • Genesys Framework, Routing and Reporting Foundation 8.5 (FRR85-FND), Genesys Framework, Routing and Reporting Operations 8.5 (FRR85-OPT) and Genesys Framework, Routing and Reporting Administration 8.5 (FRR85-ADM)

 

Genesys SDKs 8.5 Workshop for Developers is an introduction to the main capabilities of the Platform, Workspace and Genesys Web Services/Application SDK suites. The workshop will be presented through lecture and hands-on activities using real-life examples to learn best practices for using the Genesys SDKs. Students will learn various programming approaches for integrations and application development.